FAQs
Frequently Asked
Questions
Find answers to common questions about our home healthcare services, insurance
coverage, and how to get started.
What areas do you serve?
We are licensed to provide home healthcare services in Philadelphia County, Bucks County, Montgomery County, Chester County, and Delaware County in Pennsylvania.
What types of services do you offer?
We offer a comprehensive range of services including Personal Assistance, Home Health Aide, Companion Care, Skilled RN/LPN Services, Alzheimer’s and Dementia Care, Pediatric Nursing, Chore Services, Respite Care, and Non-Emergency Medical Transportation.
How do I get started with your services?
Getting started is easy! Simply contact us by phone at (267) 996-4393 or fill out our contact form. Our care coordinators will schedule a free consultation to assess your needs and develop a personalized care plan.
Do you accept insurance?
Yes, we are contracted with major insurance providers including Medicare, Medicaid, CHIP, Independence Blue Cross, Health Partners, UPMC, and Humana. We’ll help you understand your coverage and benefits.
Are your caregivers background checked?
Absolutely. All our caregivers undergo comprehensive background checks, are fully credentialed, and receive ongoing training and supervision by registered nurses to ensure the highest quality of care.
Can I choose my caregiver?
Yes, we understand the importance of a good match between caregiver and client. We work closely with families to ensure compatibility and will make adjustments if needed to ensure everyone is comfortable.
Do you offer 24/7 care?
Yes, we offer flexible scheduling including 24/7 care options. We also have a 24/7 on-call service for non-medical emergencies. Our nurse on-call can be reached at (215) 203-1289.
What if my needs change over time?
We regularly reassess care plans and can adjust services as needs change. Our goal is to provide flexible, responsive care that evolves with your situation.
Are you accredited?
Yes, we are ACHC (Accreditation Commission for Health Care) accredited, which demonstrates our commitment to meeting the highest standards of quality and patient care.
How quickly can services begin?
In many cases, we can begin services within 24-48 hours of the initial assessment. For urgent situations, we make every effort to accommodate immediate needs.
Still Have Questions?
Our care coordinators are here to help. Contact us anytime for personalized assistance.